Pre-Order T&C's

Pre-order is a service that lets you order a product before the official launch date.

The following conditions apply for pre-orders:

1) Delivery

  • We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment.  This is not always possible due to availability at our warehouse.
  • Delivery charges may apply to all pre-orders unless otherwise stated.
  • Standard Delivery timelines (estimated 2 to 7 days) will apply from the moment the pre-ordered product is available.
  • We will endeavour to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date.

2) Payment 

  • Payment will be taken as soon as the order is received.

3) Separate shipping

  • Pre-ordered products are NOT shipped separately.
  • Be aware that if there is a pre-orderd item in your order that your entire order will be delayed until the launch of the products. Therefore if you desire other products ahead of time you will need to order twice and front the double shipping costs.
  • If pre-orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the pre-order.

Your pre-order purchase is also subject to our general terms and conditions

*NON–EU COUNTRIES: Import duties and taxes may be levied once your order reaches your country. Charges depend on the value of the package and where it is being delivered to. We cannot control these charges nor predict what they might be. For further information on import duties and taxes please contact your local customs office.